Community | People
The COVID-19 pandemic has transformed the way people live, work, and shop around the world. In Kuwait, like many other countries, the pandemic has accelerated the adoption of online shopping as customers sought safer alternatives to in-person retail. The shift towards digital platforms has not only impacted customer behavior but has also influenced their attitudes towards online shopping. This blog delves into the fluctuating attitudes of customers in Kuwait towards online shopping during the pandemic, and how Social Media Marketing Activities (SMMAs) and Brand Equity play a pivotal role in shaping customer responses. Additionally, we will explore the moderating effect of overall flow in this relationship.